Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.
Whitelist Quarantined Senders:
- Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
- Locate the email for the contact and their email address that you do not want to be quarantined in the future.
- Click on the word Whitelist, which is in green print to the right of the email title. This will open your list in a web browser.
- Click the box to the left of the email that you would like to whitelist.
- At the top of the page, click Whitelist.
Barracuda will not block or quarantine the sender whose email address appears on the whitelist.
Whitelist Senders and Domains:
- Open your web browser. Navigate to your company's Barracuda firewall homepage.
- Click on the Block/Accept tab.
- Choose Sender Domain Block/Accept. Enter the Domain name from the contact to add to the whitelist. For example, you can enter thunderstruckcanada.com to allow all Thunderstruck Canada addresses.
- You may enter a comment to remind you why you allowed this Domain.
- Click Add.
Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist.
Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.
Cloudmark filters email based on content footprints. To assure our email has not been misidentified as spam:
- Select Cloudmark | Options from the Cloudmark SpamNet toolbar in Outlook.
- Click Advanced.
- Go to the Whitelist tab.
- Click the Add button.
- Type in the email address of the contact,
- Click OK, twice.
- Click Yes.
- Click OK.
Sanebox is not a filter, but a filtering system trained by you. To ensure that email is getting through, follow the steps below.
- Open your Webmail or Gmail where you use SaneBox.
- Open your @SaneLater folder.
- If you find an email from a contact at @SaneLater, drag the email to your Inbox folder.
Spam Assassin is typically a server admin tool. If you are having trouble with an email ending up in your spam or junk folder, contact your admin with the following request.
- Add the entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
whitelist_from [email address].
- Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.