Security & Anti-Spam Software

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software, you may still have a version that offers spam filtering. In order to add a contact to the friend's whitelist:

  1. Open McAfee and click on Web & Email Protection.
  2. Then click on Anti-Spam.
  3. There you can see various settings. You can change the spam protection level, change filter settings, etc.
  4. Click on Friends List.
  5. Add the contact to your Friends List to always allow emails from them.

Norton AntiSpam

This problem may happen if a contact is accidentally added to the Blocked List. To remove them from the Blocked List, start your Norton product and click Settings. Depending on your Norton product, follow the appropriate instructions below.

Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Blocked List, click Configure.

Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Blocked List, click Configure.
  3. In the Blocked List window, select the item that you want to remove, and then click Remove.
  4. Click Apply, and then click OK.
  5. If you do not find a contact in the Blocked list, go to next step.

Add a contact to the Allowed List

Start your Norton product and click Settings. Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Allowed List, click Configure.
  3. In the Allowed List window, click Add.
  4. In the Add Email Address window, from the Address Type drop-down, select the address type.
  5. Add a contact, and then click OK.
  6. In the Allowed List window, click Apply and then click OK.

Trend Micro

If you received an email and it was moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future. The Anti-Spam Toolbar detects spam by looking for specific keywords in the email's subject or body. Occasionally, it may identify what you consider legitimate email as spam.

To prevent this from occurring, you can do either of the following:

  1. Add the contact to the list of Approved Senders.
  2. Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not affect how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. Open Microsoft Outlook.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

  1. Open Microsoft Outlook.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.